- For devices running Android 6.0 and higher, go to Settings -> Battery, tap the menu icon in the top-right corner (3 vertical dots), and select "Battery Optimization". Then select "All Apps" from the drop-down list, tap Ever Accountable, and choose "Don't Optimize".
- On Samsung Galaxy devices (S5 and later), check to see if you have App Battery Optimizer in Samsung Smart Manager app enabled. Please disable this as it is known to disable Ever Accountable's Accessibility Service. Go to Android Settings > General > Battery, and look under "App Optimization" and select "Details". Then find Ever Accountable and turn it off.
- For Huawei phones, go to Settings > Apps > Advanced Options > Ignore Optimizations and toggle "allow" for Ever Accountable.
- It is possible that you might have a task manager that automatically closes applications periodically. If you do, please add Ever Accountable to the whitelist (apps that are excluded from being automatically closed) of the application. If the app does not have a whitelist, consider uninstalling it.
- "Samsung KNOX" and "Keeper Password Manager" are two apps that unfortunately do not work with Ever Accountable. If you have either of these apps, you won't be able to run them in conjunction with Ever Accountable.
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On some Android devices, the Accessibility feature will sometimes turn itself off automatically which causes Ever Accountable to stop sharing reports. This is a known android bug that Ever Accountable cannot directly control. However, there still might be a way to make it work:
I was recommended to come here after my accountability partner asked me about disabling Ever Accountable when I didn’t. But the device in question was a Windows PC, not an Android phone… Any thoughts?
Hey Jarom, Sorry this happened. We want to get to the bottom of it, and we’ll need more information. I’m sure your accountability partner and possibly you got an email from our system, explaining about it being disabled. Could you forward that to jezriel@everaccountable.com and amiel@everaccountable.com, along with an explanation that it was a Windows device, and any other details you might have? Thanks
There were no emails sent to either of us. It just showed up in the log.
OK, would you still email us? We’ll need to look up your account and need to know the email address you use for it so we can do that.